1. Request deletion
You can start deletion while signed in from your Account Settings. Choose “Delete my account,” then enter the email address on your account to confirm. The request cannot be submitted without an authenticated session and this confirmation. The deletion action is permanent.
If you cannot sign in, contact us at thejampak.io@gmail.com. We may need to verify that you own the account before helping with a request. Do not send your password or payment-card details.
2. What happens to your information
When the authenticated deletion request succeeds, Jampak deactivates account access, removes sign-in sessions and linked login credentials, and removes or anonymizes your personal account and profile information. Profile images are also submitted for removal from Jampak-controlled media storage. You are signed out, and the action cannot be undone.
Account deletion does not cancel events, orders, or obligations already associated with your account. Contact support about an outstanding ticket or event before deleting the account.
3. Information we may retain
Some information may remain in anonymized or limited form when it is connected to show history, ticket orders, refunds, payouts, financial ledgers, fraud prevention, security, disputes, or legal and accounting obligations. For example, account or profile records linked to past shows or revenue activity may be retained with identifying details removed so transaction records remain consistent. Stripe processes payment details under its own retention practices; deleting a Jampak account does not delete records Stripe is required to keep.
4. Timing and help
The website deletion action runs when you confirm it and reports whether it succeeded. Jampak has not published a separate deadline for deletion from backups or third-party systems, so we cannot promise a complete erasure timeline. Retained records remain subject to the purposes and limits described in our Privacy Policy.
Jampak’s account deletion option is available in website Account Settings. The React Native application is not present in this workspace; its Settings → Account screen must provide an equivalent in-app delete action that calls the authenticated deletion API and requires explicit confirmation. See the integration notes for the mobile team in the project documentation.