Privacy Policy

1. Overview

Jampak (“Jampak,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we handle information when you visit jampak.io, create an account or profile, organize or attend a show, purchase a ticket, contact us, or otherwise use Jampak’s websites, applications, and services (collectively, the “Platform”).

By using the Platform, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

2. Information We Collect

The information we collect depends on how you use Jampak.

Account and identity information

Your name, email address, password credentials, profile image, and account verification status.
Authentication information provided when you sign in with an identity provider such as Google.
Location information that you choose to associate with your account or profile.

Profile, show, and community information

Profile names, biographies, categories, genres, photos, social links, public contact details, and venue or service information.
Show proposals, event details, messages, connections, follows, notifications, ticketing settings, and revenue-split information.
Content or information you submit through contact, feedback, support, or newsletter forms.

Ticketing and payment information

Buyer email addresses, ticket quantities, order amounts, order and refund status, ticket identifiers, and check-in records.
Payment and payout identifiers returned by Stripe. Payment-card and bank-account details are collected and processed by Stripe rather than stored directly by Jampak.
Information needed to onboard artists, hosts, and other payout recipients through Stripe Connect.

Device and usage information

Browser and device type, operating system, referring page, pages viewed, general location, timestamps, and performance information.
Session cookies and similar technologies needed for authentication, security, preferences, analytics, and reliable operation of the Platform.

3. How We Collect Information

We collect information from:

You, when you create an account, publish a profile, submit a show request, purchase a ticket, send a message, or contact us.
Your device, through cookies, logs, analytics, and related technologies when you use the Platform.
Service providers, including authentication, payment, hosting, storage, email, mapping, and analytics providers.
Other Jampak users, when they invite you to a show, connect with your profile, send you a message, or include you in an event workflow.

4. How We Use Information

We use information to:

Create, authenticate, secure, and manage accounts and profiles.
Publish profiles and shows, facilitate connections, and support communication among artists, hosts, professionals, and audiences.
Process ticket orders, issue tickets, support check-in, handle refunds, and coordinate payouts.
Send transactional messages such as verification, sign-in, ticket, show, payment, and security notices.
Respond to questions, feedback, disputes, and support requests.
Monitor performance, troubleshoot errors, prevent fraud and abuse, and improve the Platform.
Comply with legal obligations, enforce our Terms of Use, and protect Jampak, our users, and the public.
Send newsletters or promotional communications when you choose to receive them. You may unsubscribe at any time.

We may share information with:

Other users and the public. Information you publish on a public profile or show listing can be viewed and shared by others.
Event participants. We share information needed to coordinate a show, fulfill a ticket order, verify admission, or administer an agreed revenue split.
Service providers. Vendors help us provide hosting, data storage, authentication, email, analytics, mapping, payments, payouts, fraud prevention, and customer support. They may process information only as needed to provide those services or as otherwise permitted by their terms and privacy policies.
Authorities and other parties for legal or safety reasons. We may disclose information when reasonably necessary to comply with law, respond to lawful requests, investigate fraud or security incidents, enforce agreements, or protect rights and safety.
A successor organization. Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of Jampak’s business or assets.

6. Public Profiles and Third Parties

Profiles, show listings, images, biographies, social links, and public contact details are intended to be discoverable. Do not publish information that you do not want other people to see or reuse.

The Platform may link to third-party websites or services. Jampak does not control those services and is not responsible for their content, security, or privacy practices. Review a third party’s terms and privacy policy before providing information to it.

7. Retention and Account Deletion

We retain information for as long as reasonably necessary to provide the Platform, complete transactions, maintain security, resolve disputes, enforce agreements, and satisfy legal, accounting, tax, and reporting obligations. Retention periods vary by the type of information and why it was collected.

You may delete individual profiles or request account deletion from your account settings. When an account is deleted, we remove or anonymize personal profile information. We may retain limited transaction, ticket, payout, fraud-prevention, or ledger records when needed for legitimate business or legal purposes.

8. Your Choices and Privacy Rights

You can:

Review and update account and profile information.
Control which information you publish on public profiles.
Unsubscribe from optional marketing emails.
Delete profiles or your account, subject to the limited retention described above.
Adjust browser controls for cookies, understanding that blocking essential cookies may prevent sign-in or other Platform features from working.

Depending on where you live, applicable law may provide additional rights to request access, correction, deletion, restriction, or a copy of personal information. It may also provide the right to appeal a decision or object to certain processing. To submit a request, use our contact form. We may need to verify your identity before completing a request.

9. Security and Children’s Privacy

We use administrative, technical, and organizational safeguards designed to protect information. No security measure or method of transmission is completely secure, so we cannot guarantee absolute security. Protect your password and notify us if you believe your account has been compromised.

Jampak is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to Jampak, contact us so we can investigate and take appropriate action.

10. Changes and Contact

We may update this Privacy Policy to reflect changes to the Platform, our practices, or applicable requirements. We will post the revised policy here and update the date at the top. If a change is material, we may also provide notice through the Platform or by email.

Questions or privacy requests can be submitted through our contact page or emailed to thejampak.io@gmail.com.